1. Introduction and Scope
These Terms of Use govern the relationship between the user and Grosvenor Casino Bradford in connection with access to and use of the casino and betting services provided by the company. By registering an account or using any service, the user confirms that they have read, understood, and agreed to be bound by these Terms of Use in their entirety.
These terms apply to all customers accessing services provided by Grosvenor Casino Bradford and are subject to the laws of England and Wales. Where any provision of these terms conflicts with applicable law, the relevant legal requirement will take precedence.
The company reserves the right to amend these Terms of Use at any time. Where changes are material, users will be notified before they take effect. Continued use of the services following notification of changes constitutes acceptance of the revised terms.
2. Eligibility and Access Conditions
2.1 Age Requirement
Users must be at least 18 years of age to access or use any gambling or betting service provided by Grosvenor Casino Bradford. It is a criminal offence under the Gambling Act 2005 for any person under the age of 18 to participate in gambling. The company operates strict age verification procedures and may suspend or close any account where there is reason to believe the account holder does not meet the minimum age requirement.
2.2 Residency and Location
Services are available only to individuals who are physically located in Great Britain at the time of use. Access from jurisdictions where gambling is prohibited or where the company does not hold the appropriate licence is not permitted. It is the user’s responsibility to ensure that use of the services complies with the laws applicable in their location.
2.3 Self-Exclusion
If a user has registered with a self-exclusion scheme, including GAMSTOP, or is subject to any internal exclusion arrangement with the company, they are not permitted to access or use the services for the duration of that exclusion. Attempting to circumvent a self-exclusion constitutes a breach of these terms and may result in immediate account closure and forfeiture of any funds held in breach of the exclusion.
3. Account Registration and Obligations
3.1 Account Creation
Each customer is permitted to hold one account only. Duplicate accounts are prohibited. Users must provide accurate, complete, and current information at the point of registration and must update their details promptly if any information changes. Providing false or misleading information constitutes a material breach of these terms.
3.2 Account Security
Account credentials are personal and non-transferable. The account holder is responsible for maintaining the confidentiality of login details and for all activity conducted through the account. Any suspected or actual unauthorised access to, or use of, an account must be reported to the company without delay.
3.3 Use of Own Payment Instruments
Users must only use payment methods registered in their own name. The use of payment instruments belonging to third parties is not permitted. Credit cards may not be used for gambling transactions in accordance with applicable UK regulatory requirements.
4. Verification Requirements
Before a user is permitted to deposit, place bets, access any promotional offers, or request a withdrawal, the company is required to verify the user’s identity, age, address, and, where applicable, source of funds and affordability. This is a regulatory obligation under the Gambling Commission’s Licence Conditions and Codes of Practice.
Users will be required to provide documentation as requested, which may include but is not limited to government-issued photographic identification, proof of address, and financial documentation. Failure to provide satisfactory documentation within the timeframe specified will result in suspension of account activity until verification is completed.
5. Prohibited Conduct
The following conduct is strictly prohibited and may result in account suspension or closure and, where appropriate, reporting to relevant authorities:
- Providing false information during registration or verification
- Operating more than one account, whether in the user’s own name or using another person’s details
- Colluding with other customers or third parties to gain an unfair advantage
- Using automated systems, bots, or software to interact with the services
- Exploiting errors, technical faults, or system vulnerabilities
- Engaging in any form of cheating, chip-dumping, or match manipulation
- Misusing promotional terms or attempting to abuse any offer in a manner inconsistent with its intended purpose
- Accessing the services while subject to a self-exclusion
Where prohibited conduct is identified, the company reserves the right to void any bets or transactions placed in connection with that conduct and to withhold or recover any associated funds.
6. Account Closure and Suspension
The company may suspend or close an account at any time where there are reasonable grounds to do so, including but not limited to breach of these terms, failure to complete verification, suspected fraudulent activity, or compliance with a regulatory obligation. Where an account is closed, any funds held in the account that are not subject to dispute or forfeiture will be returned to the account holder using a verified payment method.
A user may request closure of their account at any time by contacting customer support. If closure is requested for responsible gambling reasons, this request will be actioned promptly and appropriate safeguards will be applied.
7. Responsible Gambling
Grosvenor Casino Bradford provides gambling services on the basis that users are able to manage their activity responsibly. Tools are available to help manage gambling activity, including deposit limits, session limits, and self-exclusion options. These tools are accessible through account settings or by contacting customer support.
If there are concerns about gambling behaviour, support is available from the National Gambling Helpline on 0808 8020 133, available 24 hours a day.
8. Complaints and Dispute Resolution
If a user has a complaint regarding the services or the application of these terms, customer support should be contacted in the first instance. Complaints will be acknowledged and handled in a timely manner.
If a complaint is not resolved to the user’s satisfaction through the internal process, the matter may be escalated to an approved Alternative Dispute Resolution (ADR) provider. Details of the relevant ADR entity are available upon request and will be provided during the complaints process.
9. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights that may apply under the law of the user’s country of residence.
10. Regulatory Status
Grosvenor Casino Bradford operates under a licence issued by the UK Gambling Commission. Services are provided in compliance with the Gambling Act 2005, the Gambling Commission’s Licence Conditions and Codes of Practice, the Consumer Rights Act 2015, and the Consumer Protection from Unfair Trading Regulations 2008.
Confirmation of licensing status can be verified through the Gambling Commission’s public register at gamblingcommission.gov.uk.